Cincinnati Lamb’s INTERACTIVE TECHSUPPORT (SM) service enables a fully interactive session between machine tool user and technical support specialist. Utilising a dial-up connection and your machine control, video, voice and data are transferred bi-directionally to speed service and reduce downtime.
Features
• Remote interactive technical support
• Video, voice and data over a standard phone line
• No internet service provider needed
• Built into machine — plug and play
Benefits
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Increases machine availability
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Speeds servicing of the machine
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Reduces maintenance cost
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Maintenance workforce training inherent to process
This new machine option can be factory or field installed and includes the following:
Hardware and Software
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Software Bundle: PcAnywhere V9.0, Latest NT4.0 Service Pack, NetMeeting
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Web Camera
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High Speed Serial Port Expander Board
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Modem (v.90/DVSD)
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Audio Headset
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Cables
Requirements of User
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Standard phone line available at the location of the machine
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Service contract after first year to continue interactive service
Terms
Interactive service will be free of charge for one year from machine acceptance in the customer’s facility. After this time, the user has the option to purchase a yearly contract from Cincinnati Lamb for interactive technical support. International rates may apply for facilities outside of the United States. This service is available during normal business hours-Eastern Standard Time. Terms, pricing and content of the Interactive Techsupport (SM) package subject to change without notice.
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